Runrun Tours Services Terms and Conditions
By accessing or using Runrun Tours EIRL - Andréa Virgínia Sousa Dantas's website or tours (hereinafter the “Services”), you expressly manifest your agreement to the following terms and conditions (hereinafter the “Terms” or "Terms and Conditions").
If you disagree with any part of the Terms you are requested not to use our Services.
Reservations and Payment
To book a tour with Runrun Tours, you need to make a tour booking enquiry. This can be done by emailing firstname.lastname@example.org, by completing the online general contact form (hereinafter the "Contact Form") at http://www.runruntours.com/en/contact, or by completing the online booking form specific to the desired tour (hereinafter the "Tour Booking Form") that can be accessed from http://www.runruntours.com/en/#tours. For example, for the "Paris, je t'aime (short version)" tour, this form is available at http://www.runruntours.com/en/tours/Ijez7.
If you have made your tour booking enquiry either via email or via the Contact Form, Runrun Tours will reply to your enquiry by email, to the email address from which you have made your enquiry or that you provided in the Contact Form. The delay of the response to the booking enquiry may vary but is typically of 24 hours. Runrun Tours will communicate the availability or not of the tour you wish to book.
If the tour is available, you will be asked to choose between payment via PayPal or in cash at the start of the tour. It is only upon your confirmation of the payment mode that Runrun Tours will reserve the place(s) and confirm this reservation by email. If you have chosen to pay by PayPal, the payment must be finalized until at most one hour before the start of the tour. Otherwise, Runrun Tours will cancel the reservation.
If you have made your tour book enquiry via the Tour Booking Form, and if the tour you wish to book is available, you will automatically be presented the option to pay online via PayPal or to pay in cash at the start of the tour. If you choose to pay by PayPal, you will be immediately prompted to do so. The booking process will be finalized only once you have paid. If you choose to pay in cash at the start of the tour, the booking process will finalize right after the selection of the payment mode. In all cases, when the booking process is finalized, you will receive a confirmation by email.
If you have chosen to pay in cash at the start of the tour, you will be asked to pay before the beginning of the tour or at most until 5 minutes past the hour of start of the tour. If you are not able to do so, your reservation will be cancelled and you will not be able to access the tour.
You should be at the starting point of the tour you reserved at most 5 minutes later than the starting hour of the tour. If you arrive more than 5 minutes late, you may miss the tour's depart.
Runrun Tours reserves the right to modify a tour circuit and thus exclude sights, areas and topics from a tour, in the event of the circuit being adversely disrupted by external events. No refunds will be offered for any modified tour itineraries.
Cancellations and Refunds
To cancel or modify a booking, you need to contact us by email at email@example.com. If your cancellation or modification request is made at most 24 hours before the start of the tour, Runrun Tours will provide a full refund or modify the booking to an alternative date or time if available, depending on your expressed preference. Refunds are given via the original payment method. Please note that refunds can take up to 14 days to process. Also notice that some processing payment and refunding fees operated by third-party companies (e.g. FareHarbor, Stripe, PayPal, etc.) are not refundable.
Runrun Tours will not refund any cancelations requested less than 24 hours before the start of the tour. Where possible we will offer an alternative date or time to reschedule the original tour.
Runrun Tours is unable to refund participants who do not show for a tour. If a participant is not present at most 5 minutes after the start of the tour, Runrun Tours will consider that the participant has failed to show for the tour.
Runrun Tours reserves the right to cancel a tour for any reason. In the unlikely event Runrun Tours cancels a scheduled tour, participants will be informed via their contact email address and an attempt will also be made to contact participants via their contact phone number. In such an occasion a full refund will be given via the original payment method.
Participant Responsibility and Health
Runrun Tours is not liable for any loss, theft or damage caused to a participant’s belongings before, during or after a tour. It may be possible to store small items in your guide’s backpack but participants do so at their own risk of loss, theft or damage.
Participants are also responsible for their own safety before, during and after a tour. Runrun Tours is not liable for any injury, accident or even death caused to a participant before, during or after a tour.
Runrun Tours reserve the right to refuse to allow a participant to take part in our tours based on his or her medical conditions. Runrun Tours strongly recommends that you consult your doctor and gain medical approval before commencing any running or fitness walking tour with us.
Runrun Tours reserves the right to refuse a participant to take part in a tour, at the start of, or at any time during the tour, should the participant’s behavior be deemed to be offensive to other participants or to be putting the safety of participants at risk.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Any new version of the Terms will not apply retroactively but replaces and supersedes the previous Terms. We advise you to frequently consult the Terms and Conditions and to save the latter version on durable media.
If you have any questions concerning our Terms please contact us at firstname.lastname@example.org.